Terms and Conditions
Order Confirmation
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
If your item is not in stock, we will email you before deciding how to proceed.
Delivery
We deliver your order as soon as possible. We will normally despatch your order to you in 2 business days. Custom built items may be subject to extended delivery times.
Delivery charges are not included in the price. Delivery charges relate to mainland UK . Please call 0844 504 9277 or 01202 480104 for all other destinations.
The goods shall be delivered to the delivery address. We require full delivery address including postcode, the name of the recipient and a contact telephone number.
If the buyer fails to take delivery of the goods or fails to give the Company adequate delivery instructions at the time stated for delivery the Company may store the goods until the buyer has taken the reasonable cost for delivery and storage.
Terms of Payment
The Customer order shall not be released until payment has been received. We accept most major credit cards. (N.B we do not accept American Express)
Any credit card details you entered are transmitted over a secure (SSL) link and stored using 128-bit encryption.
Customer Details
Your customer details will not be passed on to any other party at any time. We may however, contact you to keep you informed of new products and services.
If you do not wish for these services, please contact us now or in the future.
We do not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Security
We only take payment online. You may rest assure that all account information will be completely secure.
All Customer information is recorded and kept under high level of security where no other party is allowed access.
All Credit and Debit card information is destroyed immediately after use.
Working Days
Orders are despatched during the normal working week (Monday to Friday). Orders placed over weekends will be processed on the first subsequent working day.
Prices
All prices of goods shall be the Company’s quoted price. Buyers shall be liable to pay the Company’s charges for transport and packing where applicable.
All prices are exclusive of any applicable value added tax, which the buyer shall be additionally liable to pay to the Company.
Damaged Goods
In the unlikely event of the goods being received damaged in transit, this is where the packing may be crushed, the parcel SHOULD NOT be accepted or alternatively it should be signed for as damaged. N.B. Displays UK should be notified immediately by e-mail with details of damage, digital picture (if possible) and time and date received. Displays UK cannot consider claims after 24 hours from delivery.
If your item(s) is damaged or defective, return them to us where we will assess your claim and if found to be valid we will replace your item(s) and refund any postal charges incurred or refund your money including any postal charges incurred.
Displays UK cannot be held liable for any consequential loss.
Cancellation
Order cancellation will incur a restocking charge of £20.
Plagiarism
Unauthorised use of the content of this website is prohibited by allocable status and may involve criminal and financial liability.
Complaints Procedure
If you need to reach us, please use the Contact us link on the store page.
We take great pride in the fact that, despite the large number of orders processed each year, our customers rarely experience any problems with our products.
In the unlikely event that you should have reason to complain, please make your complaint in writing within 48 hours of receiving your goods. We will endeavour to deal fairly with all complaints.
Goods subject to complaint should be returned to RedHot Displays at the customers cost for evaluation purposes. If a manufacturing fault is found to be conclusive, the goods will be corrected or replaced and all transport costs met by the customer will be refunded.
Should RedHot Displays be unable to rectify the fault and be unable to supply an alternative product, then all monies will be repaid to the customer in full.
Should the product be found to have been mis-used, the customer will be informed and we will proceed with their instruction.